Return Policy
Returns & Exchanges Policy
Your Satisfaction is Our Priority
At XtremePassion, we stand behind the quality of every product we offer. We understand that sometimes a product may not meet your expectations, and we're here to make it right with our comprehensive return and exchange policy.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all XtremePassion products. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Return Eligibility
Eligible Returns:
•Items must be in original, unused condition
•Original packaging and all accessories must be included
•Returns must be initiated within 30 days of delivery
•Proof of purchase (order number) is required
Non-Eligible Items:
•Items damaged due to misuse or normal wear
•Products without original packaging
•Items returned after 30-day window
•Personalized or customized products
How to Initiate a Return
Step 1: Contact Our Support Team
•Your order number
•Reason for return
•Photos of the item (if damaged or defective)
Step 2: Return Authorization
•We'll review your request within 24-48 hours
•If approved, we'll provide return instructions and authorization
•Some returns may require return shipping to our fulfillment partners
Step 3: Return Process
•Package the item securely in original packaging
•Follow the return shipping instructions provided
•Include the return authorization number
Refund Process
Processing Time: 5-10 business days after we receive and inspect your return
Refund Method: Original payment method used for purchase
Shipping Costs:
•We cover return shipping for defective or incorrect items
•Customer covers return shipping for change of mind returns
•Original shipping costs are non-refundable unless item was defective
Exchanges
Product Exchanges: Available for different sizes, colors, or similar products of equal value
Process: Contact our support team to arrange an exchange. We'll guide you through the process and may arrange direct exchange with our fulfillment partners.
Damaged or Defective Items
Immediate Replacement: If you receive a damaged or defective item:
1.Contact us within 7 days of delivery
2.Provide photos of the damage or defect
3.We'll arrange immediate replacement at no cost to you
4.No need to return the defective item in most cases
International Returns
International Customers: Returns are accepted but customer is responsible for return shipping costs and any customs fees. We recommend contacting us first to discuss the most cost-effective return method.
Warranty Claims
Manufacturer Warranties: Many of our products come with manufacturer warranties. We'll help facilitate warranty claims and provide support throughout the process.
Return Status Updates
Tracking Your Return:
•Email confirmation when we receive your return request
•Updates when your return is processed
•Refund confirmation when payment is issued
Special Circumstances
Holiday Returns: Items purchased during holiday seasons may have extended return periods. Check your order confirmation for specific details.
Bulk Orders: Special return terms may apply to bulk or wholesale orders. Contact our support team for details.
Contact Our Returns Team
Questions about returns or need to start a return?
Email: support@xtremepassion.shop
Subject Line: Return Request - [Your Order Number]
Response Time: Within 24 hours
Our return specialists are here to make the process as smooth as possible.
Our Commitment
We're committed to your satisfaction and will work with you to resolve any issues. Our goal is to ensure every XtremePassion customer has a positive experience with our products and service.
XtremePassion - Fuel Your Fire. Live Your Passion.